Fraud Prevention

877-532-8530

CONSUMER DIRECT IS AN AGENCY THAT WORKS WITH INDIVIDUALS SELF-DIRECTING THEIR PERSONAL CARE IN THEIR HOMES AND COMMUNITIES. THIS HOTLINE IS FOR INDIVIDUALS RECEIVING CONSUMER DIRECT SERVICES TO REPORT SUSPECTED FRAUDULENT BEHAVIOR. ALL CASES OF POSSIBLE FRAUD AND PROGRAM ABUSE SHOULD BE REPORTED IMMEDIATELY. CALLERS MAY REMAIN ANONYMOUS.

MEDICAID FRAUD PRIORITIES

The Consumer Direct Management Solutions Family of Companies considers fraud prevention, education and reporting among its most important responsibilities. Fraud is a threat to home-based health care programs in general and to quality home-based services in particular. In maintaining accountability, customer service and excellence in all programs, Consumer Direct has made fraud prevention a high priority.

Our Fraud Prevention video serves to educate and inform you and your employees about their rights, responsibilities, and the importance of your participation in both preventing and reporting Medicaid Fraud. The video does not attempt to depict examples of every type of fraudulent behavior, but is intended to help care providers, clients, and families to avoid becoming involved in illegal activity.It is your responsibility to recognize the signs of fraud so that you can avoid the problem. All cases of possible fraud and program abuse should be reported immediately.To make a report to our toll free fraud hotline, please call Telephone: 1-877-532-8530

Reporting is easy, safe, and secure. You can reach us by internet, phone, mail, or facsimile.

U.S. Mail:
Fraud Hotline
100 Consumer Direct Way
Missoula, MT 59808

Telephone: 1-877-532-8530 from 8:00 a.m. to 5:00 p.m. Mountain Standard Time

 Fraud Prevention Video